Delivery Policy

Users will receive the invoice via email always after the purchase has been formalized. A tracking number of the order will be sent, which can be followed via a hyperlink directed to the carrier's website, or, if applicable, you can follow the status of the order in your reserved area, respecting the deadlines for entering data on the nutry4ALL website. and/or carrier.

When logging in, the user will be able to view the entire history of pending or completed purchases in their personal area.

All orders will follow their natural delivery process, only on working days, with the exception of regional holidays only. Buyers will be able to request delivery in an exceptional way, either deadlines or days of delivery, directly supporting the risks alluding to urgent processing. Orders are delivered to the address specified by the buyer in the formalization of payment.

The customer will be able to receive their orders at the addresses they choose, which will be excluded PO Boxes, for obvious reasons. Orders will be delivered on working days from 8am to 2pm and from 5pm to 8pm, at the address indicated without the buyer's option to choose a time, given the logistics and operationality. You can also pick up orders at CTT stations, carrier or other places designated and assigned by nutry4ALL. Up to three delivery attempts will be made, which without success, the order is returned to nutry4ALL and the respective resending will be at the buyer's expense.

Users are advised to enter data correctly, as filling in an incorrect or incomplete delivery address will lead to its return to nutry4ALL, resulting in additional costs borne by users, so the correct insertion and confirmation of all data. Once processed and finalized, no changes to the data previously provided will be possible.

The user may choose to collect it at a place designated by the same at the time of purchase, using the “pick me” service. You can only collect after receiving information indicating the availability of the order for delivery, either by sms or by e-mail. Therefore, nutry4all requests the correct insertion of personal data to optimize all deliveries. It should be noted that the “pick me” service will only be available for orders weighing a maximum of 15 kg. The user will have 10 working days to pick up the order, and at the end of the period the order will be returned to origin without prior notice.

Chronopost

If the delivery is not successful, the recipient will be informed by means of a notice, in order to contact the carrier to reschedule a new delivery, it must be done within a maximum of 5 consecutive days because on the sixth day the order will be returned to nutry4all.

Tispa

The order will be delivered either to the address indicated or at any other point designated by the buyer or assigned, exceptionally, by the carrier or nutry4ALL. If the delivery is not successful, the recipient will be informed by means of a notice, in order to contact the carrier to reschedule a new delivery, it must be done within a maximum of 5 consecutive days because on the sixth day the order will be returned to nutry4all.

All deliveries to the address indicated by the user will be delivered between 09:00h and 19:00h, and can be changed with the express indication of the recipient, subject to the availability of the carrier.

Delivery times

Continental Portugal

After successful collection of any payment, which will result in the formalization of the purchase and respective dispatch of the order, nutry4ALL guarantees delivery within a maximum period of 48 hours, and the order may reach the recipient before this period.

Azores and Madeira archipelagos

The period will vary according to the urgency of the buyer, since costs will be borne here. These shipments are only guaranteed by CTT EXPRESSO, so the deadline may vary depending on the shipping method chosen, see tables attached to the website.

Shipping Expenses

All shipping costs comply with evaluation parameters in order to bring the lowest possible cost. Therefore, they are calculated directly by internal computer systems and with the help and supervision of carriers for efficient synergies in protecting orders and respecting delivery times. These factors:

• Order volume or weight, whichever is higher;
• Total value of the order, benefiting from free deliveries for purchases of €30 or more to mainland Portugal;
• Other destinations will have a variable value and we suggest the previous consultation of the tables in exa to the site;
• Tables and tariffs of carriers, which may change at any time.

ORDERS WITHOUT SUCCESSFUL DELIVERY

Any prepaid order, the paid ones being those paid by means of Credit Card, PayPal, MBWay, Multibanco or Bank Transfer, which is not claimed by the buyer and subsequently returned to nutry4ALL for reasons not attributable to nutry4ALL or the carrier, in the following:

• nutry4ALL will refund the amount paid by it;
• All shipping and return costs will be deducted from this return;
• The return will be made through the means that causes the least damage to nutry4ALL;
• The buyer may choose to translate the return into credit in a future purchase on the same platform/site, and may have the same for a maximum period of 12 months from the date of purchase.

In the event that the buyer has requested delivery for collection and the return of the order meets the above delivery failure requirements, without direct responsibility of the sender and the carrier, nutry4ALL will charge a fee of €6.5 on a future order. Facing the shipping and return costs of the order once returned.

The bank details for making payments are:

Nutry4all Unipessoal, Lda

IBANPT50 0035 0698 00036804030 38

NIB 0035 0698 00036804030 38

BIC SWIFT: CGDIPTPL

Email : geral@nutry4all.com

We suggest that when sending an email to nutry4all, it comes with as much information as possible to facilitate the identification of the order. Name, address, order number and payment method. In case of return with exchange for a product of higher value, as well as the payment made in advance, the fee of € 6.5 will be exempt.

If the reason for non-delivery is due to the carrier without responsibility for the buyer, the customer must send a duplicate claim either to the carrier or to nutry4all so that the situation is analyzed promptly and with the least damage to all parts.

Whenever non-delivery is due to anomalous aspects such as: incorrect or incomplete address, we ask the buyer to attach proof of address (TV, water, electricity) to the claim.

Nutry4all will ensure the best solution for all parties, after determining the responsibilities in the face of the anomaly. For this reason, reimbursement, settlement of a new purchase or charge of postage on orders returned for reasons beyond nutry4all are foreseen.

Order Cancellation

The buyer is allowed to cancel any purchase or order if payment is missing or in internal transit for dispatch. After payment, to proceed with the cancellation, you must send an email to geral@nutry4all.com explaining the reason for the cancellation as well as the change to the purchase, after this procedure you will receive detailed information about it. nutry4all reserves the right to accept the cancellation and respective return.

Returns

In the event that the buyer feels the need to make a return, he/she can do so within 15 days, after receiving the products, if they are without any damage to the packaging or violation of the same, thus keeping it original.

You can request via the email address geral@nutry4all.com and the amount paid can be refunded or used as a credit for future purchases. Points earned will be withdrawn.

If the purchase includes any promotion or campaign aimed at offering one or more products, all products involved must be returned intact as they were sent.

The buyer must send the products and articles to the address below:

Nutry4all unipessoal, Lda

Av. Duque de Loulé, N45A, 1050-086 Lisboa

Any attempt to return items that demonstrate that they have been violated, rendered useless, used or belonging to a set and are incomplete, not complying with the aspects for return, will not be accepted.

All products whose validity period is less than 2 months are included in the non-acceptance of return, as well as products purchased through “nutripoints”.

The responsibility for the proper packaging and shipping of returned products will be the responsibility of the buyer, if the packaging shows any type of damage, the return will be rejected.

Exchanges

The procedure for exchanges is the same as in the previous explanation of "Returns".

Reimbursement

For nutry4all, the satisfaction of our customers is a priority and as such will do everything possible, so that refunds are made as quickly as possible, it is important that product returns comply with the described and safeguarded deadlines. Refunds will be made no later than 15 days after receipt.

Payments made by paypal or credit card will be returned to the account and card and can be confirmed in the respective statements.

Other forms of payment will be requested bank details to proceed with the returns.

If you opt for a refund using a discount coupon, it will be valid for 12 months, after which the buyer will lose this right to a refund.

Reimbursement of Shipping Expenses

Shipping costs can only be reimbursed if the reasons for the return are the responsibility of nutry4all. As an example the exchange of products or defects in them. This refund does not apply if multiple products have been ordered and only one is defective. This fact does not invalidate the exchange of the same product.